We're Here to Help
We've been passionate about sneaker care since our inception in 2021 and have since sold over 10,000 sneakerhead products. We're dedicated to making sure everything is right for you, and we're always here to support you.
Frequently Asked Questions
No matter what your question is, the team at SneakerSoul is always ready. Chat with our agent in the bottom right of our website.
General
How can I get in touch with customer support?
We pride ourselves on providing top-of-the-class customer support. You can chat with our chatbot in the bottom right-hand corner of our website for instant assistance. Our support team is always ready to help you with any questions or concerns you may have.
What if I have an issue with my order?
If you encounter any issues with your order, our customer support team is here to make it right. Whether it's a problem with the product or a question about your purchase, don't hesitate to reach out to us through the chatbot or our contact page.
How long has SneakerSoul been in business?
We've been proudly serving sneaker enthusiasts since 2021. Our three years of experience in the industry have equipped us with the knowledge and expertise to provide you with the best sneaker care solutions.
What makes SneakerSoul different from other sneaker care brands?
At SneakerSoul, we combine innovation, quality, and customer care to stand out in the sneaker care market. Our commitment to excellence and our dedication to making sure every customer is satisfied sets us apart from the competition.
Can I track my orders?
Can I track my orders? Yes, you can track your orders with ease. SneakerSoul provides a convenient way for you to monitor the status of your shipment.
How to track your order:
Visit Our Website: Go to SneakerSoul.com.
Menu Tab: Navigate to the menu tab.
Track My Orders: Select the "Track My Orders" option from the menu.
What should I do if I received a damaged item?
This is rare. However, we apologize for any inconvenience caused by receiving a damaged item. At SneakerSoul, we strive to ensure that our products arrive in perfect condition, and we are here to assist you in resolving this issue promptly.
Steps to take if you received a damaged item:
Contact Us: Please reach out to our customer support team as soon as possible. You can contact us through the chatbot in the bottom right-hand corner of our website or by visiting our contact page.
Shipping & Handling
What are your shipping times?
We strive to process and ship all orders as quickly as possible. Typically, orders are processed within 1-2 business days. Once your order is shipped, delivery times may vary depending on your location:
Domestic (within the U.S.): 3-7 business days
International: 7-21 business days
Please note that these are estimated delivery times and may vary based on external factors such as shipping carrier delays and customs processing for international orders.
Can I change my shipping address after placing an order?
Yes, you can change your shipping address, but it’s important to act quickly. If you need to change your shipping address, please contact our customer support team as soon as possible through our chatbot or the contact page. If your order has not yet been processed, we will do our best to update the shipping address for you. However, once the order has been shipped, we are unable to make any changes to the shipping address.
Do you ship internationally?
Yes, we do! SneakerSoul is proud to offer international shipping to many countries around the world. We want to ensure that sneaker enthusiasts everywhere can access our premium sneaker care products.
What are your handling times?
What are your handling times? At SneakerSoul, we strive to process and handle all orders as quickly as possible. Our standard handling times are as follows:
Order Processing: Orders are typically processed within 1-2 business days.
Order Packaging: Once processed, your order will be carefully packaged to ensure it arrives in perfect condition.
Please note that handling times may vary slightly during peak periods or due to high order volumes. Rest assured, we are committed to getting your order to you as swiftly as possible.
More FAQ
Where can I buy your products in-store?
Where can I buy your products in-store? You can find SneakerSoul products at the following retail boutique locations:
Vidi Vidi Sneaker Boutique in Fairfax, Virginia
LimitedHype in New Hampshire
Limited Sneaker Boutique in The Hamptons
We are continuously expanding our retail presence to make our products more accessible. For the most up-to-date list of stores carrying SneakerSoul products, please check our website or contact our customer support team.
For any further assistance, feel free to reach out to us via the chatbot in the bottom right-hand corner of our website. We're here to help!
Wholesale opportunities?
We welcome wholesale inquiries and would love to discuss partnering with you to bring SneakerSoul products to more customers.
How to contact our sales team: For wholesale inquiries, please contact our sales team via the chatbot in the bottom right-hand corner of our website. Our team will be happy to provide you with more information and assist you with your wholesale needs.
We look forward to partnering with you!
How can I stay updated with SneakerSoul?
Newsletter: Subscribe to our newsletter to receive the latest news, updates, and exclusive offers directly to your inbox. By joining our mailing list, you'll be the first to know about new product launches, special promotions, and events.
Social Media: Follow us on social media to stay connected and up-to-date with everything SneakerSoul. Join our community to see behind-the-scenes content, customer showcases, and more. You can find us on:
Instagram: @sneakersoul.us
TikTok: @thesneakersole
Youtube: @sneakersoul
Stay in the loop and be part of the SneakerSoul family!
For any further assistance, feel free to reach out to us via the chatbot in the bottom right-hand corner of our website. We're here to help!