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Shipping FAQs
How long does shipping take?
How long does shipping take?
We ship from VA, USA. Domestic delivery takes 2-5 business days.
Do you ship internationally?
Do you ship internationally?
International shipping is currently not available, but we plan to expand in the future.
Returns & Guarantee
What is your return policy?
What is your return policy?
We offer a 30-day money-back guarantee. If you’re unsatisfied, contact us for a return label. We’ll refund once the product is returned – even if it’s been used on your shoes.
How do I claim the guarantee?
How do I claim the guarantee?
Our SneakerSoul Guarantee ensures no-hassle refunds or replacements. Just reach out with your order info, and we’ll take care of the rest.
Product FAQs
How long does one Protector last once applied?
How long does one Protector last once applied?
Each SneakerSoul Protector is built to last about 30+ days of active wear, or roughly 200,000 steps! That’s likely 1-2 months of regular use on a single pair. If you wear the shoes less frequently, it could last even longer. (Many customers replace them every few months or before big events to ensure maximum clarity.)
Does it fit on [Air Force 1 / Jordan 1 / Yeezy 350] and other sneakers?
Does it fit on [Air Force 1 / Jordan 1 / Yeezy 350] and other sneakers?
Yes! The protector sheet comes in a universal size that covers up to a US Men’s 14. For smaller shoes, simply trim the excess with scissors for a custom fit. It works on Jordans, Dunks, Yeezys, Air Force 1s, and most other sneakers. (Flat or minimally treaded soles are easiest, but it can even adhere to moderate tread patterns by using a hairdryer to mold it.
Do I need a heat gun or any special tools to apply?
Do I need a heat gun or any special tools to apply?
No special tools needed. It’s a simple peel-and-stick application. A heat gun or hairdryer is not required, but using a hairdryer on low heat for a few seconds can help contour the film around curved edges or deep treads for a perfect seal. It’s optional – most people get great results without it. We include detailed instructions, and you’ll also get a link to a quick install video. It’s easy!
Will it leave sticky residue or damage my shoe when removed?
Will it leave sticky residue or damage my shoe when removed?
Nope. The SneakerSoul Protector uses a premium adhesive formulated for sneakers – it peels off in one piece without any gunk or damage left behind. Your original sole will look just as it did before. (In fact, many customers keep the used film to see all the wear it absorbed, then toss it away.) Rest assured, it won’t hurt your grails.
Is it slippery to walk on?
Is it slippery to walk on?
The Protector adds a slick layer, but we’ve got you covered. Each set comes with optional traction dots – tiny clear grippy stickers you can apply on high-wear areas (like the heel or toe) for extra grip. These maintain traction without exposing your sole. So you can walk normally, even on smooth surfaces, with confidence.”
Other FAQs
Where are you based?
Where are you based?
We’re based in Washington D.C. and ship nationwide.
How can I become a brand ambassador?
How can I become a brand ambassador?
We love partnering with sneaker enthusiasts! Email us with your social media profiles and we’ll chat.